Mark has advised that you are required to write a formal report to management, He has requested that the report include:

He has requested that the report include:

  • An introduction that summarizes of the improvement activities that have taken place throughout the year and why these improvements were put into place.
  • An evaluation of the customer feedback received, including a comparison of data from both surveys to demonstrate any changes in customer satisfaction.
  • A summary of your findings based on the customer satisfaction data collected
  • Recommendations for any future areas for improvement
  • A conclusion that summarises your findings and recommendations, demonstrating how your recommendations will support organisational service standards.

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