How does British Telecom Agile development contribute to competitive advantage? Which force/forces does it impact and why?

  • How does British Telecom Agile development contribute to competitive advantage? Which force/forces does it impact and why?
  • Which primary or support activities in Porter’s “Value Chain” (Chapter 7, Bourgeois, 2014) are impacted by BT’s implementation of an agile development process and what benefit (if any) does Agile bring to these activities?

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