Managers at Zappos look out for the well-being of their workers. They want the workers to be happy and enjoy their work. According to the behavioral model of leadership, managers at Zappos would be seen as engaging in ______ behaviors.
Self-confidence, high-energy, intelligence, and drive were all personal characteristics of founder Nick Swinmurn. The ______ theory of leadership would suggest it was these characteristics that made him a successful leader.
Workers at Zappos are satisfied and loyal, have very little structure in how they perform their tasks, and managers empower them rather than wielding a lot of position power. Fiedler’s contingency theory would suggest that the most effective leaders in this situation would be _____ leaders.
Tony Hsieh has great vision for the company and communicates it to workers clearly and with great excitement and enthusiasm. He is able to inspire followers to work enthusiastically to achieve his vision. Tony Hsieh can be described as a(n) ______ leader.
Managers at Zappos believe micromanaging is counterproductive. They emphasize trusting workers to make their own decisions based on the company’s core values. At Zappos, managers believe in _____ workers.