Think about the customer expectations for your current employer (or a company you are familiar with) and a different international organization in an…

Think about the customer expectations for your current employer (or a company you are familiar with) and a different international organization in an industry or field where you might like to be employed.

  • How well do the two organizations meet their customers’ needs?
  • To what extent are total quality processes employed?
  • Do you feel that total quality processes affect customer satisfaction levels? If so, why? If not, why not?
  • Is the successful implementation of total quality processes affected by whether or not a company is considered international? If so, why? If not, why not?

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